Accredited training documents

Summary of Creating Links 2009 AQTF Audit Report
Creating Links Student Handbook 2020

Student Policies and Procedures

The following content is a summary of Creating Links’ policies and procedures relating to student support and well being. Additional information is located in the Student Handbook, which all new students are obliged to read prior to commencing their training, see Creating Links Student Handbook 2020

Access and Equity

Creating Links meets the needs of individuals and the community through the integration of access and equity guidelines. We ensure that equity principles for all people are implemented through the fair allocation of resources and to equal opportunity, without discrimination. Creating Links works to increase opportunities for people to participate in the vocational education and training system, and in associated decisions that affect their lives.

Student Treatment
All students are treated fairly and non-judgmentally, consistent with the Creating Links Access and Equity policy and procedures.
Creating Links works on the premise of respect. If students are found to be disrespectful or behaving badly to another student or trainer, they may lose their place on the course.

Unlawful Discrimination

Creating Links is committed to complying with the Anti-Discrimination Act (Qld) and corresponding Commonwealth legislation. The organisation prohibits discrimination towards any group or individuals in any form, inclusive of:

  • gender
  • pregnancy
  • race, colour, nationality, refugees, ethnic or ethno-religious background
  • marital status
  • lesbian, gay, bisexual or transgender (actual or presumed); and
  • age (in relation to compulsory retirement).
Sexual Harassment and Victimisation

Sexual harassment includes any form of unwanted attention of a sexual nature. It can include unwelcome touching, comments, jokes, questions, insults and indirect contact such as offensive letters, calls etc. Sexual harassment is against the law, prohibited by the Queensland Anti-Discrimination Act 1991.

Disciplinary Action
Harassment is deemed unacceptable behaviour and will not be tolerated under any circumstances.
Disciplinary action will be taken against anyone found to have harassed a co-worker, student, or any other person using the office premises.
Harassment involving a worker or student may result in counselling, a warning or dismissal, depending on the circumstances.

What to do if you are Sexually Harassed
If an incident of unacceptable behaviour occurs, staff or students have the right to complain.
Staff and students are encouraged to provide feedback to the person whose behaviour they find offensive. If they are unable to do this, they are advised to follow the Personal Complaints Procedure (see 5.4 below).

Victimisation happens if a person does an act, or threatens to do an act to the detriment of another person.
Victimisation or reprisal by any staff or volunteer involved in a case of sexual harassment will not be tolerated and may result in disciplinary action. All investigations will employ the principles of natural justice and ensure that everyone receives a fair hearing. See Personal Complaint Procedure .

Personal and Training Complaints

Definition of Complaint:
A complaint associated with personal issues, i.e. harassment, victimisation, unwanted behaviour etc. This procedure relates to disputes with staff, subcontracted trainers or other students. Students involved in a dispute are encouraged to discuss their grievance with the person involved. If for any reason this is not possible, the student can contact Administration, who will forward the student a Complaint Form.

Personal Complaint Procedure
Step 1:

Complete the Complaint Form, located on Creating Links website, and complete the following:

  • Date the incident occurred.
  • Name against whom the complaint is made.
  • Details of the incident.
  • The impact it has had.
  • The names of any witnesses who could support your case.
  • How you think it could it be resolved.
  • Return the document to Creating Links Administration for it to be lodged and followed up.

The complaint will be evaluated and a response provided by the Creating Links Director.

  • If the student is not satisfied with the results of the evaluation, then a meeting with the Director can be held.
  • Every attempt will be made to reach a resolution using internal mediation.
  • If still unresolved, the student can request that the Director appoint an external mediator. This will be provided at no cost to the student.
Step 3:
  • The student and the person against whom the complaint has been made, undergo external mediation.
  • If the student’s complaint has still not been resolved, the external mediator will provide details of how to proceed.
  • Within a period of three weeks, the Creating Links Director will attempt to contact the student in order to monitor the effectiveness of the grievance procedure.
  • An external complaint may be made under the Queensland Anti Discrimination Commission: Ph (07) 3239 3365 or (toll free) 1800 068 305.

The student has the right to appeal against the complaint decision up to three months after completion of the course.

Training Complaints and Improvements
If a student wishes to lodge a complaint about a Creating Links training program, including course content, assessment, delivery, timeframe, etc, a Student Complaint form is available from the Creating Links Administration or it can be downloaded from the website. The form can be completed and returned to Administration. The Creating Links Director will view the written complaint within 14 days of receipt. A response in writing will be forwarded to the complainant within a further 14 days, including the reasons for any decisions taken and/or any further action.

Training Complaint Procedure:
  • Contact Creating Links for a Complaint form or download a copy from the Creating Links website.
  • Complete and return the form to Creating Links Administration within 14 days of the incident.
  • Upon receipt of the form, Administration will enter details into the Complaints Register.
  • The form is passed to the The Creating Links Director for their consideration.
  • The Director will respond to the student within a further 14 days.
  • If the student still considers the matter unresolved after receiving a response from the Director,
    they should contact the Director within 14 days.
  • If the complaint remains unresolved, all parties will be advised of external organisations that
    may assist, e.g., Consumer Affairs, Office of Fair Trading, or the relevant Government Department.
  • All records of any complaints will be kept on file.

Disciplinary Procedures
Where possible, students will be given one warning for a misdemeanor coupled with staff counseling if appropriate. All warnings will be noted in the student’s record. If the misdemeanor is repeated during the training period, enrolment will be terminated without refund of fees paid.
In the first instance Administration, will decide on the course of action required. Should the misdemeanour break training group agreements, or contravene relevant legislation, it should be noted that in some instances termination of enrolment could be enacted without a formal warning given..

Assessment Complaint
All complaints about Assessments will be treated seriously, investigated thoroughly, and dealt with according to the merit of the complaint. The circumstances and results of any appeal are analysed by the Legal Representative. Appeals must be made within 21 days of receipt of assessment. All records of appeals will be kept on file.

Appeal Procedure:
  • Notify trainer within 21 days.
  • Trainer and/or manager provide a written statement of outcome within a further 21 days.
  • Seek reassessment or arbitration by a third party or panel acceptable to all parties to the appeal.
  • If the appeal is still unresolved, the student will be advised of external organisations, e.g. Consumer Affairs or the relevant Government Department that may be able to assist.

Appealing Against Appeals Decision
Creating Links seeks to prevent appeals by ensuring that students are satisfied with their training product and its outcomes. Trainers and staff are expected to be fair, courteous and helpful in all dealings with students.

Copyright and Plagiarism

Students are required to submit only their own work and should never claim, suggest or imply another person’s work is their own. Where the words, ideas, concepts, thoughts, pictures or material of another person are used, it must be referenced appropriately using a recognised referencing convention such as the Harvard system. For further information refer to the following: .au/onlib/ref.html

Only 10% of printed material from published works is allowed to be photocopied. For more information see the Copyright Council’s website (

The Penalty
Students are reminded that copyright infringement and plagiarism is illegal. Depending on the severity of the offence, a student may be warned, given no credit for the assessment, the infringement noted on their student record, as well as their enrolment terminated.

Confidentiality and Data Collection

Student Confidentiality
Only relevant training and administration staff should have access to information from computer systems and files. Access to student systems is controlled by the use of a confidential password.

The Right to Information Act 1992 The Act gives students the right to be informed about the information that Creating Links collects about them. It also gives them the right to request a copy of this information and to have Creating Links correct any of the information if it is proved to be incorrect. See above or contact the Creating Links Administration for further details.

The Privacy Amendment (Private Sector) Act 2000 covers the Ten National Privacy Principles (NPPs) including: Collection, Use and Disclosure, Data Quality, Data Security, Openness, Access and Correction, Identifiers, Anonymity, Transborder data flows and Sensitive Information.
The Act ensures that an organisation only collects personal information for its primary purpose, although a secondary purpose of direct marketing is allowed on certain conditions.
Creating Links adheres to the Act, and as such will provide an opportunity within training for students to request that they not be recipients of Creating Links and/or BAMT marketing material.

Creating Links Surveys and Data Collection Privacy Notice

Under the Data Provision Requirements 2012, Creating Links is required to collect personal information about it’s students and to disclose this information to the National Centre for Vocational Education Research Ltd (NCVER).

Students’ personal information may be used or disclosed by Creating Links for statistical, regulatory and research purposes. Creating Links may also disclose any personal information for these purposes to third parties, including:

  • A School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship
  • An employer – if you are enrolled in training paid by your employer
  • Commonwealth and State or Territory government departments and authorised agencies;
  • NCVER,and
  • Organisations conducting student surveys.
Personal information disclosed to NCVER may be used for the following purposes:
  • Issuing statements of attainment or qualification, and populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys;
  • understanding how the VET market operates, for policy, workforce planning and consumer information, and
  • administering VET, including programme administration, regulation, monitoring and evaluation.

Students may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. Students have the right to opt out of the survey at the time of being contacted.

NCVER collects, holds, uses and discloses students’ personal information in accordance with the Privacy Act 1988 (Cth). The VET Data Policy and all NCVER policies and protocols, can be located on NCVER’s website